RESERVATION AND CANCELLATION POLICIES
1. Client Responsibility
It is the passenger’s responsibility to provide accurate and up-to-date information at the time of booking, including:
Full name of the passenger or reservation holder
Flight details: flight number, airline, and estimated arrival or departure time
Total number of passengers
Pick-up location and final destination
Any changes to the itinerary must be communicated at least 4 hours in advance in order to be properly managed.
2. Punctuality for Hotel Departures
The client must be in the hotel lobby at the agreed time.
If the passenger is not present on time, the driver will wait for a maximum of 20 minutes.
After this time, if the passenger has not arrived, the company reserves the right to release the driver and cancel the service without refund.
3. Booking Confirmation
A 30% deposit of the total amount is required to confirm the service.
Once the payment is received, the reservation will be officially confirmed and service availability guaranteed.
4. Cancellation Policy
Cancellations made 24 hours or more in advance: 100% of the deposit will be refunded.
Cancellations made less than 24 hours in advance: The 30% deposit will not be refunded.